Last Updated: October 2026
Thank you for shopping at Glamour Vault. We are committed to providing quality products and a reliable online shopping experience. Please read our Refund Policy carefully before making a purchase.
Returns
If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
The product must be unused, unopened, and in its original condition.
The product must be returned in its original packaging with all labels, seals, accessories, and promotional items, where applicable.
Proof of purchase or your Glamour Vault order number must be provided.
For hygiene and safety reasons, cosmetics, beauty products, skincare products, personal-care products, and similar items that have been opened, used, tested, or had their original seal removed cannot be returned unless they were received damaged, defective, or incorrect.
Please contact us before returning any product. Returns sent without prior communication may not be accepted.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method, where possible.
Original delivery or shipping charges are generally non-refundable unless the return is due to an error by Glamour Vault, such as an incorrect, damaged, or defective product being supplied.
Approved refunds will normally be processed within 5–10 business days after the returned product has been received and inspected. Your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.
Exchanges
If you wish to exchange an eligible product, please contact us within 7 days of receiving your order.
Exchanges are subject to product availability. Any difference in price may need to be paid before the replacement product is dispatched.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Glamour Vault as soon as possible after receiving your order.
Please provide:
Your order number
A description of the issue
Clear photographs or videos showing the product and packaging, where applicable
After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances and product availability.
Non-Returnable and Non-Refundable Items
Unless an item was delivered damaged, defective, or incorrectly, we generally cannot accept returns for:
Opened or used cosmetics and beauty products
Products with broken or removed hygiene/security seals
Personal-care products that have been opened or used
Products damaged due to misuse or improper handling after delivery
Gift cards or vouchers
Personalized or specially ordered products
Clearance/final-sale products identified as non-returnable at the time of purchase
This restriction is necessary primarily for health, hygiene, and safety reasons.
Return Shipping
Customers are responsible for return shipping costs when returning a product due to a change of mind or other reason not caused by Glamour Vault.
If the return is required because we supplied an incorrect, damaged, or defective product, Glamour Vault will provide appropriate return instructions and may cover reasonable return delivery costs.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests; however, once an order has been processed, packed, or dispatched, cancellation may no longer be possible. You may then need to follow the applicable return procedure.
Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact Glamour Vault using the contact information provided on our website.
Website: glamourvault.lk
We reserve the right to reasonably verify returned products and proof of purchase before approving a refund or exchange.
